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Key Hush Refund and Replacement Policy
At Key Hush, we are committed to providing high-quality digital products and services. To ensure customer satisfaction, please review our refund and replacement policy carefully.
1. Warranty Period
- Digital Products: The warranty period corresponds to the subscription duration or the specific number of months or years selected at the time of purchase.
- Services: A 7-day warranty is offered on all services provided by Key Hush.
2. Eligibility for Refund or Replacement
- Unused/Unactivated Products:
- If a product has not been activated or used and falls within the warranty period, a refund or replacement can be requested.
- Refunds will be processed via the original payment method.
- Used/Activated Products:
- Products that have already been used or activated are not eligible for a refund.
- For any issues encountered with activated products during the warranty period, replacements will be offered free of charge.
- Services:
- If we are unable to deliver a service as promised, we will issue a refund.
- For service-related issues within the 7-day warranty period, a full refund or corrective service may be provided.
3. How to Request a Replacement or Refund
- Contact Us: If you experience any issues, contact our support team immediately through the contact form on our website or via the WhatsApp button on the contact page.
- Assessment: Upon receiving your request, our team will assess the situation to determine whether a refund or replacement is applicable.
4. Process for Replacement or Refund
- Replacements: Approved replacements for faulty products will be processed as quickly as possible.
- Refunds: If a refund is approved (for unused/unactivated products or undelivered services), it will be issued to the original payment method. Please note that the refund process may take several business days, depending on your payment method and financial institution.
5. Important Notes
Request Denials: We reserve the right to refuse a replacement or refund request if it does not meet the criteria outlined in this policy.
Refund Exceptions: No refunds are available for products that have already been activated or used. Only replacements will be provided in such cases.
Non-Refundable Fees: Any transaction or processing fees applied by payment gateways may be non-refundable.
